Manly is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously and have instituted many policies and procedures to ensure that your privacy rights are safeguarded. The following outlines Manly’s privacy policies and details the measures we have taken to protect your privacy while providing you with a unique and rewarding online shopping experience.
This privacy statement covers the site www.manlyhonda.com and subdirectories. If you have questions or concerns regarding this statement, please contact our store General Manager at the phone number listed on the website.
What information does Manly collect?
As part of the vehicle research and purchase process, information such as your e-mail address, name, and contact telephone numbers will be requested. This information will be used solely as described below. When entering information on this web site, it is transferred automatically to our Customer Relationship Management software, CONNECT, powered by Vinsolutions. The CONNECT system will automatically record the information and send it to an associate so that your inquiry may be answered promptly by a qualified representative near you.
Manly provides for limited employee access to the CONNECT system. CONNECT is a secured application that can only be accessed by entering a valid username and password. Once you have expressed interest in being contacted, the associate will respond through a personalized email or phone call. After the initial email contact, there may be several points of communication between you and the associate by either telephone or email. At any point in the relationship you have the option of indicating by either telephone or email that you no longer wish to be contacted by the associate. In this event, the associate will access the CONNECT system and mark your customer record as “lost: Requested no contact”, at which time, you are removed from “active” status.
If you express interest in financing a vehicle, additional information related to creditworthiness will be requested by our dealership. This credit information will treated in accordance with our financial information Privacy Notice and only be used in compliance with applicable federal and state law.
Cookies can be linked or store information you have shared on our website, like zip code and language preferences. They are unique and help us link your information to your device. This helps make your car shopping experience more productive, like in the car search process or when we share recommended cars based on your prior actions on our websites.
You can turn off cookies in your browser settings, but this may make certain aspects of your car shopping experience take longer or be less convenient, like website loading time and personalization.
Cookies also assist us to display interest-based advertising on websites outside of our own, including but not limited to Facebook, other social networks, and blogs. Interest-based ads can also be referred to as personalized, dynamic, or targeted ads.
These cookies help create a relevant ad for you based on how you’ve interacted on our websites so that our advertising is more helpful to your car shopping needs.
Updating Your Advertising and Privacy Preferences:
We support your rights as a consumer, so we have provided below a list of ways you can update your ad preferences.
To clear your cookies and browser cache, locate your browser settings and privacy controls. This process depends on your internet browser and more information is available in your browser’s help section. If you revisit one of our websites after clearing your cookies and cache, cookies will be gathered and you may begin to see our Interest-Based Ads again.
If you are receiving ads from networks in the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising, you can follow these links to opt-out of their personalized ads: http://optout.networkadvertising.org/ & http://optout.aboutads.info
Note – You may still see ads, but they will no longer be based on your interests and may be more general in nature.
Facebook – When utilizing Facebook, if you prefer not to see our advertisements you can follow the steps outlined here to hide all future ads from your news feed: https://www.facebook.com/help/146952742043748 Find out more information on Facebook advertising here: https://www.facebook.com/help/516147308587266/
Some information, like how you came to our site, is available through Google Analytics. You can learn more about how Google uses your information at https://www.google.com/intl/en/policies/privacy/ and you can opt-out of Google Analytics here if you choose too https://tools.google.com/dlpage/gaoptout
Does Manly track my visits?
How is email used on Manly?
When you provide us with your email address, either directly or via a third party at your request, we use it to communicate with you and provide services/offers, promotions, pricing information and/or complete transactions. We may also use your email to communicate with you about required vehicle maintenance or recalls or other safety-related messages.
Does Manly share any information it collects with outside parties?
Sharing of Information among affiliates
Our affiliates are other companies in the Manly Automotive corporate family. In addition to using affiliates to perform services, we may share your information among our affiliates.
Does Manly provide a way to update or remove personal information?
A customer wishing to change, or update, personal information may do so by contacting the dealership by email or telephone and stating their wishes at any time.
Why are we telling you all this?
Because Manly is a firm believer and active participant in consumer privacy, we maintain these policies that give our visitors full disclosure. Manly believes in improving the customer’s online shopping experience through the responsible and secure collection and usage of customer data.
Changes in this Privacy Statement
Manly Security Statement
Our Security Procedures
Manly uses Secure Sockets Layer (SSL) encryption technology to protect your personal information provided on credit applications and where credit card information is required. SSL encrypts or codes this information as it travels over the Internet, and is then decoded by Manly and its business partners who facilitate your transactions on this web site.
We do not read personal communications. We do not give out your telephone number, credit card information, or screen names, unless authorized to do so or as required by law.
How do I know when my information is protected?
You can tell if you are using a Web browser that supports SSL if a “key” or “padlock” icon appears in one of the lower corners of your screen (For example, when using Internet Explorer you will see a padlock). When you enter a secure page, the key is “un-broken” or the lock is closed. This means that your communications are now secure, encrypted, and cannot be read by non-authorized sources. Another sign that you are in a secure transaction mode is a URL that begins with “https:”. When you see any of these symbols on your browser, you know that your information is protected and you can interact with the website with confidence.
Security and Applying for a Loan
When applying for an auto loan on the Manly web site, your credit application is sent directly to the dealership that you have chosen. The credit application is securely collected and transmitted using SSL technology that encrypts your personal information as it travels over the Internet. (Please see our security statement above for further details.)
Privacy and Applying for a Loan
At Manly, we take your privacy very seriously. We know that information about you and your finances are sensitive. As we point out in the Consent Statement you must read before submitting a credit application, your credit application is submitted to the certified Manly dealership of your choice. Only duly authorized and qualified personnel at the dealership have access to your credit application. We will ask you for your contact information, such as name, address, phone, and email address; your financial information, such as monthly income, amount of debt, monthly rent or housing payment; and sensitive information such as date of birth and social security number. By submitting your credit application, you are giving consent to the authorized Manly dealership selected at the beginning of the application process to investigate your credit and employment history. A credit report may be obtained, in connection with this application, for a renewal or extension of credit for which application was made. Upon request, you will be told if a credit report(s) was/were obtained, and given the name and address of the credit reporting agency(ies) providing the report(s). Your credit information may be shared with third-party lending institutions, which have a business relationship with the dealership that you have chosen for the purpose of providing auto loans. Once you have completed and submitted the credit application, you will be presented with a “Thank You” page, which discloses the address and phone number of the dealership that you have chosen. It is suggested that you print this page by pressing the print button on your browser. In the event that you have any questions or concerns regarding your credit application, please contact the dealership and ask for the Internet Sales Manager. The information received from consumers and/or customers who apply for and/or receive financing for personal, family or household purposes credit transaction is subject to our Financial Information Privacy Notice.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
How This Policy Applies to You
California Consumer Privacy Act (CCPA)
As a California Consumer, you have the following rights:
- The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, (4) the categories of third parties with whom we share your personal information, and (5) the specific pieces of personal information we have collected about you in the last 12 months;
- The right to opt-out of the sale of your personal information to third parties;
- The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions; and
- The right to not be discriminated against for exercising any of these rights.
Manly does not sell your information, including the data of any minors. However, we do share your information with various service providers and third parties for business purposes such as:
|1.||To process and submit financing applications, including to apply for credit, lease or credit pre-qualification|
|2.||For security and insurance purposes, a copy of the driver’s license is obtained to permit a customer to test drive a vehicle|
|3.||To process, complete, and maintain records on transactions including servicing or purchases of vehicles, products, parts or accessories|
|4.||To provide complete warranty coverage on vehicles, products, parts, service, and accessories|
|5.||We retain your selection for Text opt in/opt out for legal compliance and to ensure customers who opted out are not sent any text messages|
|6.||To provide and communicate recall notifications to customers|
|7.||To reserve a vehicle that a customer expressed an interest in and requested that it be reserved|
|8.||To schedule, manage and keep track of customer appointments|
|9.||To complete a vehicle appraisal|
|10.||To maintain records of when customers decline a service or sale|
|11.||To provide interest-based advertising and improve user experience on our website including audit of ad quality, position, counts and compliance|
|12.||To respond to consumer inquiries, including vehicle interest, request for information, Customer Support online, phone calls, and in-store inquiries|
|13.||As may be required by law including vehicle titling/registration, state record retention/access requirements and judicial or state agency inquiries|
Manly shares information with these categories of service providers or third-party businesses depending on your transactions:
- Vehicle Manufacturers (OEMs)
- Financial Institutions
- Lead providers
- Product manufacturers/administrators
- Government agencies
- Promotional or other fulfilment vendors
- Marketing support vendors
- Transaction support vendors (e.g., check guaranty, rental car, payment processors)
Manly collects and may share the following categories of personal information about you based on your specific interactions with the company in the past 12 months:
|Category||Scenario||Examples||Business Purpose||Source||Shared in Last 12 Mon With|
|Personal Identifiers||Submit a request for information or credit score online or in store||Name, alias, address, email address, social security number||1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13||From you the consumer||A, B, E, F, G, H|
|Protected Classifications||Submit a request for information with gender; English is not your preferred language||Gender, ethnicity, language||1, 3, 4, 11, 12, 13||From you the consumer||A, B, E|
|Commercial Data||Any purchase or request for credit approval||Records of products or services provided, purchasing history||1, 3, 13||From you the consumer||A, B, D, E, G, H|
|Biometric Data||When you call a store, we may record the conversation for training purposes||Voice recordings||12||From you the consumer||Not shared|
|Internet Activity||Whenever you navigate, access or use any of our websites via desktop or mobile||Browsing history, search history, cookies, IP addresses||11||Indirectly from you the consumer||G|
|Geolocation Data||When you create an account on a Manly website||Latitude & longitude||11, 12||Indirectly from you the consumer||Not Shared|
|Mobile Device Data||Whenever you navigate, access or use any of our websites via desktop or mobile||Device type, software type||11||Indirectly from you the consumer||G|
|Financial / Employment Data||When you complete a credit application||Company name, role, salary, dates of employment, bank accounts, income sources||1, 13||From you the consumer||B|
You can submit a verifiable consumer request to know or request for deletion by any of the three options below:
- Email: CCPA@manlyauto.com
- Call our privacy line at 800-788-0150
In order to verify your identity Manly will need to you to provide your name, address, email, phone number, last 4 of your SSN and your date of birth. In addition, our third-party identity verification provider will require your authorization to access your credit report.
If you have an Authorized Agent:
You can have an Authorized Agent complete a request on your behalf if you both come into a Manly store and provide proof of identity with a driver’s license or passport and provide your consent for the Authorized Agent to complete your verifiable consumer request via mail-in form.