Honda Recall Info

2019 honda civic sedan interior
 

Due to the overwhelming volume of calls related to the Takata Airbag Recall and in order to address your concerns in a timely manner we have created this website.

As a Honda dealership, we want to provide you with the very best service. We understand that you might be upset and frustrated at the apparent slow-moving resolution of the Takata Airbag recall on your specific vehicle. Please understand that due to the very large number of airbags that are affected, Honda is doing whatever it can to speed up the process. However, there are manufacturing limitations that are curtailing delivery of the replacement parts.

Honda has informed us that the remedy parts needed to conduct passenger frontal air bag inflator recalls will become available in late Summer/Fall of 2016.

Honda will notify owners in an initial letter with a second letter being mailed when parts are available.

Owners may contact Honda Automobile Customer Service at (888) 234-2138. Honda’s number for this specific recall is KA4.

Manly Honda will make appropriate repairs at no charge to the customer. If an owner requests alternative transportation while awaiting repair, while the repair is in progress, or if there is a delay in repairing a vehicle affected by a driver’s airbag inflator recall, Honda has authorized to provide a free loaner or rental vehicle.

Honda has made changes to corporate policies concerning loaner and rental vehicles to ensure a seamless customer experience. For example, dealers may now loan vehicles to teenage drivers, who are generally prohibited from renting or borrowing vehicles due to insurance policies.

To support Manly Honda, Honda management and field operations staff are in constant communication with dealership principals and employees to ensure they are aware of the latest information and policies concerning the recall and have the capacity to repair customer vehicles promptly.

To ensure compliance and customer care, mystery shoppers contact Manly Honda monthly, on average, and report back to Manly Honda’s management. Dealership principals and management are quickly made aware of any issues.
Honda will directly review loaner vehicle requests from Honda owners of vehicles requiring only replacement of the passenger front airbag inflator through its Automobile Customer Service office at (888) 234-2138.

Recall Repair Completion Rate

In recent months, Honda and Acura dealers have replaced upwards of 20,000 Takata airbag inflators on a daily basis. This pace of repairs is unprecedented in Honda’s history. In total, approximately 5.6 million Takata inflators have been replaced. Considering the scale of the recall and the age of the vehicles involved, Honda is making steady progress.

At Manly Honda we apologize for any inconvenience this may be causing and hope that this issue is resolved for you as soon as possible.

In the event that you would like to explore an alternative to waiting, we are offering special purchase opportunities on a new vehicle if you’d like to trade in your current vehicle. Please contact Mandi Sumner, Customer Care at our Vehicle Upgrade Desk. She can be emailed at msumner@manlyauto.com or reached by phone at (707) 535 1154.